Support
How to get set up, quick fixes for common problems, and how to reach us when you’re stuck.
Set up Snipkit.
Check your Mac.
Snipkit needs an Apple silicon Mac (M1 or newer) with macOS 26 or later. You can check both in Apple menu > About This Mac.
Install it.
Download Snipkit, open the disk image, and drag the app into Applications. Then eject the disk image and open Snipkit from Applications.
Follow the setup guide.
It walks you through permissions and shortcuts. You can reopen it anytime from Settings > General > Open guide.
Activate your license.
Every feature is free for 14 days. After you buy, enter your key in Settings > License. Lost it? Recover your key or manage your Macs.
Something not working?
Pick the one that matches what you’re seeing.
Captures or shortcuts aren’t working.
In macOS System Settings > Privacy & Security, make sure Snipkit has Screen & System Audio Recording access. Settings > Permissions in Snipkit shows anything that’s missing. After changing a permission, reopen Snipkit if macOS asks you to.
Shortcuts need either Accessibility or Input Monitoring, not both. On a new setup, only the voice shortcut (Fn) is assigned; set the rest in Settings > Shortcuts, which also shows conflicts with other apps. You can always capture from the Snipkit menu bar icon. Apple’s guide to screen recording access.
Voice commands don’t hear me.
Check that Snipkit has microphone access and that the right input is selected in your Mac’s Sound settings. Then open Settings > Models and wait for your speech model to show Ready, including after you switch models. Hold the voice shortcut while you speak, then release it to run the command.
The first model download needs an internet connection. After that, speech recognition works offline. Apple’s guide to microphone access.
AI edits say a model is unavailable.
AI edits use a separate thinking model. In Settings > Models > Thinking model, choose Gemma (recommended) or Apple Intelligence. Gemma needs to finish downloading first; the setup guide can prepare it for you.
Apple Intelligence needs to be turned on in System Settings > Apple Intelligence & Siri, with its model ready. Both models run on your Mac, and you can keep annotating by hand in the meantime.
A capture didn’t save.
If Snipkit reports an unsaved capture, keep the app open and use the retry or export option. Check your free disk space and that Snipkit can write to your save folder. The first time you save to the Desktop, macOS asks for access under Files & Folders; allow it, or choose another folder in Settings.
For library housekeeping, the More library actions (…) menu has Show library folder, Create backup, and Check library health. Make a backup before changing library files. Items in Trash can be restored until you delete them permanently.
How do I update Snipkit?
Choose Check for Updates in the Snipkit menu, or turn on automatic updates in Settings > Updates. Updates are verified before they install.
Save your work and close the Library and any editors before restarting to update. If an update fails, download the latest version and install it again.
Show us what happened.
In Snipkit, open Settings > Privacy & About and click Email support. It starts an email to us and copies a debug report, with your Snipkit and macOS versions, for you to paste in. Add what you did and what happened, then send it.
No Snipkit handy? Email support@getsnipkit.com and tell us what you did, what you expected, and what happened instead.
Curious what stays on your Mac? Read the privacy page. Questions about your license or refunds? Read the terms.